Legal
Privacy Policy
Ontario Premier Power is committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.
Overview
This Privacy Policy explains how Ontario Premier Power (“we”, “us”, “our”) collects, uses, and protects personal information when you visit our website, contact us, or request services.
Information We Collect
Information you provide
- Contact details (name, email address, phone number)
- Service details (address or service location, generator make/model, notes about the issue)
- Messages you send us through forms, email, or phone
Information collected automatically
- Device and browser information
- IP address and approximate location (city/region level)
- Usage data (pages viewed, time on site, referring/exit pages)
How We Use Information
We use personal information to:
- Respond to inquiries and provide quotes or service information
- Schedule service appointments and communicate about upcoming visits
- Provide customer support and follow up on service requests
- Improve our website performance and user experience
- Meet legal, regulatory, or contractual obligations when applicable
Sharing & Disclosure
We do not sell your personal information. We may share personal information in limited circumstances:
- Service providers: vendors who help operate our website, forms, email, or payment systems
- Legal requirements: if required by law, regulation, or valid legal process
- Business operations: to protect our rights, safety, and property, or the rights of others
Cookies & Analytics
Our website may use cookies and similar technologies to operate properly and to understand how visitors interact with the site. You can manage cookies through your browser settings.
If analytics tools are used (for example, site performance metrics), they may collect usage data such as pages visited and interactions. This data is typically aggregated and used to improve site usability.
Data Security
We take reasonable administrative, technical, and physical measures to protect personal information. No method of transmission or storage is fully secure, but we work to safeguard information against unauthorized access, loss, misuse, or alteration.
Retention
We keep personal information only as long as necessary to fulfill the purposes described in this policy, including for service records, scheduling, customer support, and legal requirements.
Your Rights & Choices
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain information, subject to legal obligations
- Withdraw consent where processing is based on consent
To make a request, contact us using the details in the “Contact Us” section below.
Third-Party Services
Our website may link to third-party websites or use third-party services (for example, embedded maps or form tools). We are not responsible for the privacy practices of those third parties. Please review their policies separately.
Children’s Privacy
Our website and services are not directed to children, and we do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information, contact us to request removal.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, contact:
If you prefer, you can also contact us through the website contact form.